Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to rmcosmoofficials@gmail.com.
Q: What products does RM Cosmo offer?
RM Cosmo offers a wide range of high-quality fashion items, including clothing, accessories, footwear, and beauty products. We strive to provide stylish and trendy options for all occasions.
Q: How can I place an order on RM Cosmo?
Simply browse our website, select the items you want to purchase, and add them to your cart. Once you're ready, proceed to checkout, fill in your details, and choose your preferred payment method to complete the order.
Q: Do you offer free shipping?
Yes! We offer free shipping on all orders across Pakistan. There are no hidden charges, and the cost of delivery is covered by RM Cosmo.
Q: What payment methods do you accept?
We accept multiple payment methods, including:
1. Cash on Delivery (COD)
2. Bank Transfers
1. Cash on Delivery (COD)
2. Bank Transfers
Q: Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to track the progress of your delivery.
Q: What should I do if I want to cancel my order?
You can cancel your order within 6 hours after placing it by contacting our customer service team. Please note that cancellations are not possible once your order has been dispatched.
Q: How long will it take to receive my order?
We aim to deliver all orders within 7 days. Delivery times may vary depending on your location, but we always strive to ensure prompt service.
Q: How long will it take to receive my order?
Once an order is placed, we try to process it as quickly as possible. If you need to make any changes, please contact us within 6 hours of placing the order. After that, changes may not be possible.
Q: Do you deliver outside Pakistan?
At the moment, we only offer delivery within Pakistan. We are working on expanding our services to other countries in the future.
Q: Is my personal information safe when shopping on RM Cosmo?
Absolutely! We use secure payment gateways and encrypt your personal data to ensure that your information remains safe while shopping with us.
Q: What if the product I received is damaged or defective?
If you receive a damaged or defective product, please contact our customer service team within 24 hours of receiving your order. We will guide you on how to return the item and offer a replacement or refund.
Q: Do you offer gift cards?
Yes! RM Cosmo offers gift cards that you can purchase and redeem on our website. It's a great way to give a stylish gift to someone special.
Q: Can I return or exchange an item?
We accept returns and exchanges within 14 days of receiving your order, provided the item is in its original condition, unworn, and with all tags attached. Please refer to our return policy for more details.
Q: How do I contact customer service?
You can reach our customer service team through:
Email:rmcosmoofficials@gmail.com
Phone/WhatsApp: +92 334 0286688
Social Media: Direct message us on Facebook, Instagram, or TikTok.
Email:rmcosmoofficials@gmail.com
Phone/WhatsApp: +92 334 0286688
Social Media: Direct message us on Facebook, Instagram, or TikTok.
Q: Do you have any loyalty programs or discounts?
Yes! We offer exclusive discounts and promotions from time to time. Be sure to subscribe to our newsletter and follow us on social media for updates on special deals and discounts.